Have questions? Your SHRM team is here to assist.
The Field Services Team acts as a liaison between SHRM and our professional and student members and volunteers by:
For staffing purposes, SHRM is divided into three divisions: Central, East and West. Each division is led by a Divisional Director, supported by a Member Engagement Associate, and staffed by a team of Field Services Directors. To find the team members who support your state, please refer to the list below. A brief description of team member's overall accountabilities is also provided to help you connect with the person who can best assist you.
Responsible for development and implementation of SHRM's member engagement strategy for professional and student members. Provides leadership to and alignment of Field Service Directors and Membership Engagement Associates on program goals & processes. Accountability for team leadership of affiliate programs, volunteer engagement, satisfaction and recruitment and SHRM-focused program delivery.
Jon Decoteau, SHRM-SCPDivisional Director West - CAjon.email@example.com
Susan Post, SHRM-SCP, CAEDivisional Director East - NYsusan.firstname.lastname@example.org
Martha Ramirez, SHRM-SCP, CAEDivisional Director Central - ILmartha.email@example.com
Overall responsibility for basic inquiries and requests, such as rosters, collateral material, membership confirmation, mailing list, chapter listings and updates on SHRM websites etc. Serve as the initial point of contact for professional and student chapters/volunteers.
Crystal AdairSenior Member Engagement Associate - CT, DE, MA, MD, DC, ME, NH, NJ, NY, PA, Puerto Rico, RI, VA, VT, WVcrystal.firstname.lastname@example.org
Tiffany BrownMember Engagement Associate - AL, Bahamas, Bermuda, FL, GA, KY, MO, MS, NC, SC, TNtiffany.email@example.com
Kim GoodwinMember Engagement Associate West - AR, AK, AZ, CA, CO, Guam, HI, ID, KS, LA, MT, NM, NV, CNMI, OK, OR, TX, UT, WA, WYkimberly.firstname.lastname@example.org
Nicole HallMember Engagement Associate Central - IA, IL, IN, MI, MN, ND, NE, OH, SD, WINicole.Hall@shrm.org
Assists in development of SHRM's membership strategy. Provides leadership and accountability for the field execution of affiliate programs, including special focus on relationship management with state/regional councils, professional chapters, student chapters, student advisors and schools.
Nancy Conway, SHRM-SCP Field Services Director Central - IA, KS, MN, ND, NE, SD email@example.com
Scott Ferrin, SHRM-SCP, PMP Field Services Director West - AZ, CO, HI, NM, NV, UTscott.firstname.lastname@example.org
Dianna Gould, SHRM-SCP, CAEField Services Director West - AK, ID, MT, OR, Pacific Council (Guam & Mariana Islands) WA, WYdianna.email@example.com
Dan Griffiths, SHRM-CPField Services Director East - CT, MA, ME, NH, OH, RI, VTdaniel.firstname.lastname@example.org
Sherry Johnson, SHRM-SCP, CAEField Services Director Central -AR, LA, MS, OK, TXsherry.email@example.com
Dorothy Knapp, SHRM-SCPField Services Director East - AL, Bahamas, Bermuda, FL, GA, NC, Puerto Rico, SCdorothy.firstname.lastname@example.org
Phyllis Shurn-Hannah, SHRM-SCPField Services Director East - DC, DE, MD, NJ, PA, VA, WVphyllis.email@example.com
Position Vacant Field Services Director Central - IN, KY, MI, MO, TN, WI
Contact Your Regional Team | Contact SHRM | (800) 283.SHRM (7476)
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