Help/FAQs

General Contacts / Connections Groups/ Discussions Library / Resources

General | Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Group
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the group site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Groups / Discussions | Top

Q: What are groups?

A: Groups allow you to participate in discussions and share resources with other members.

Q: What groups do I already belong to?

A: Go to “My Profile”- in the upper right-hand corner of the screen, click on the down arrow, next to your profile picture. Select “Groups” to view the groups you currently belong to.

Q: How do I join/subscribe to a group and the affiliated discussion group?

A:  Click on “Groups” in the main navigation. Click on the group  that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a group or unsubscribe from a discussion?

A:  Go to your profile, in the upper-right hand corner of the screen, click on the "Groups" tab. Here, you will see a list of available groups and those to which you’ve subscribed. Select the group you wish to leave.  Once on the group page, click on the "Settings" button in the right side of the page.  Click on the "Leave Community" button in the right column.

Q: How do I respond to others’ posts?

A(1): To respond to a discussion post, please navigate to the discussion post and click “Reply” to send your message to the entire group.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire group when you are sharing knowledge, experience or resources that others could benefit from.

A(2): You can also respond directly from your email.  With the group discussion email open, click on the "Reply to Group" button on the right.  This will bring up a new email message.  Yes, you can reply to SHRM Connect directly from your email.  Just be aware, whatever information you have in you email footer will also show in your SHRM Connect post.


Q: How do I start a new discussion thread?

A: To start a new discussion, you first must be a member of the group. (Click here for more information about Joining A Group) Go to a group that you belong to and click the "Overview" tab, then click "Ask A Question".  This will open a window for you to post your message.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the groups?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific Group?

A: Locate the group you are interested in viewing from the appropriate group page. Click through the group's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Documents| Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which group the resource might be located in, find the affiliated group via the Groups tab in the main navigation. Click through the group's landing page, then click on the “Documents” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.
 
Q: How do the documents get populated?
A: The documents are uploaded in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the group's "Document" page.
2.  You can also upload documents directly to a group by using the “Post A Document” link found under the “Documents” tab in the Group navigation. Documents are not required to be associated with a discussion thread.

Q: How do I upload a document?

A: Select the “Post A Document” link found under “Documents” in the Group navigation. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your document entry

Q: What kind of documents can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tagged items are prioritized in the search results.