Meet Our Team

SHRM's Field Services Team

The Field Services Team acts as a liaison between SHRM and our professional and student members and volunteers by:

Answering questions about membership, certification and other SHRM strategic initiatives
Assisting professional and student chapters remain affiliated
Providing guidance regarding affiliate operations
Attending state council, regional council and other affiliate meetings
Participating in state and regional conferences
Acting as a speaker at chapter meetings, state conferences, and other events as available;
Promoting SHRM member benefits
Assisting in the recruitment and retention of members
Supporting potential chapters in becoming affiliated

For staffing purposes, SHRM is divided into two divisions: East and West. Each division is led by a Divisional Director, supported by a Member Engagement Associate, and staffed by a team of Field Services Directors. To find the team members who support your state, please refer to the list below. A brief description of team member's overall accountabilities is also provided to help you connect with the person who can best assist you.

Divisional Directors
Jon Decoteau, SHRM-SCP Divisional Director West - CA jon.decoteau@shrm.org	Mary Cheddie, SHRM-SCP Divisional Director East mary.cheddie@shrm.org

Divisional Directors

Divisional Directors are responsible for development and implementation of SHRM's member engagement strategy for professional and student members. Provides leadership to and alignment of Field Service Directors and Membership Engagement Associates on program goals & processes. Accountability for team leadership of affiliate programs, volunteer engagement, satisfaction and recruitment and SHRM-focused program delivery.

Jon Decoteau, SHRM-SCP
Divisional Director West - CA
jon.decoteau@shrm.org

Mary Cheddie, SHRM-SCP
Divisional Director East
mary.cheddie@shrm.org

Field Services Directors
Field Services Directors (FSDs) assist in development of SHRM's membership strategy. Provides leadership and accountability for the field execution of affiliate programs, including special focus on relationship management with state/regional councils, professional chapters, student chapters, student advisors and schools.
Nancy Conway, SHRM-SCP Field Services Director Central - IA, MN, MO, NE, SD, KS nancy.conway@shrm.org		Dianna Gould, SHRM-SCP, CAE Field Services Director West - AK, ID, MT, ND, OR, Pacific Council (Guam & Mariana Islands), WA, WY, NV, UT, HI dianna.gould@shrm.org
Sherry Johnson, SHRM-SCP, CAE Field Services Director Central - AL, AR, LA, MS, TX, OK, CO sherry.johnson@shrm.org	Felix Massey Field Services Director Central - Bahamas, Bermuda, FL, GA, Puerto Rico, SC, NM, AZ felix.massey@shrm.org	Laurie McIntosh, SHRM-SCP, CAE Field Services Director East - KY, NC, TN, VA, WV, MD laurie.mcintosh@shrm.org
Susan Post, SHRM-SCP, CAE Field Services Director East - CT, DE, MA, ME, NH, NJ, NY, RI, VT susan.post@shrm.org	Gloria Sinclair Miller, SHRM-SCP Field Services Director East - OH, PA, IL, MI gloria.sinclairmiller@shrm.org	Callie Zipple, SHRM-CP Field Services Director Central - IN, WI callie.zipple@shrm.org

Member Engagement Associates
The Member Engagement Associate (MEA) serves as the initial point of contact for all Professional and Student chapter volunteer leaders within assigned regions. Assists with volunteer inquiries, and can provide chapter leaders with SHRM generated information pertinent to their volunteer role such as SHRM membership reports, direct mail campaigns, E-Blast requests, chapter logo approval, board updates, etc. Manages the official bylaw and chartering documents for all chapters and State Councils. Also responsible for continually communicating all chapter volunteer leaders on important SHRM updates, deadlines and other important reminders via email.
Member Relations Member Engagement Associate - CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, Puerto Rico, RI, VA, VT, WV SHRM.MemberRelations@shrm.org	Tiffany Brown Member Engagement Associate - AL, Bahamas, Bermuda, FL, GA, KY, MO, MS, NC, SC, TN tiffany.brown@shrm.org
Member Relations Member Engagement Associate - IA, IL, IN, MI, MN, ND, NE, OH, SD, WI SHRM.MemberRelations@shrm.org	Member Relations Member Engagement Associate - AK, AR, AZ, CA, CNMI, CO, Guam, HI, ID, KS, LA, MT, NM, NV, OK, OR, TX, UT, WA, WY SHRM.MemberRelations@shrm.org