Meet Our Team

SHRM's Field Services Team

The Field Services Team acts as a liaison between SHRM and our professional and student members and volunteers by:

  • Answering questions about membership, certification and other SHRM strategic initiatives
  • Assisting professional and student chapters remain affiliated
  • Providing guidance regarding affiliate operations
  • Attending state council, regional council and other affiliate meetings
  • Participating in state and regional conferences
  • Acting as a speaker at chapter meetings, state conferences, and other events as available;
  • Promoting SHRM member benefits
  • Assisting in the recruitment and retention of members
  • Supporting potential chapters in becoming affiliated

For staffing purposes, SHRM is divided into two divisions: East and West. Each division is led by a Divisional Director, supported by a Member Engagement Associate, and staffed by a team of Field Services Directors. To find the team members who support your state, please refer to the list below. A brief description of team member's overall accountabilities is also provided to help you connect with the person who can best assist you.

Divisional Directors

Divisional Directors are responsible for development and implementation of SHRM's member engagement strategy for professional and student members. Provides leadership to and alignment of Field Service Directors and Membership Engagement Associates on program goals & processes. Accountability for team leadership of affiliate programs, volunteer engagement, satisfaction and recruitment and SHRM-focused program delivery.

Jon_Decoteau.jpgJon Decoteau, SHRM-SCP
Divisional Director West - CA
jon.decoteau@shrm.org

Mary_Cheddie.jpgMary Cheddie, SHRM-SCP
Divisional Director East
mary.cheddie@shrm.org

Field Services Directors
Field Services Directors (FSDs) assist in development of SHRM's membership strategy. Provides leadership and accountability for the field execution of affiliate programs, including special focus on relationship management with state/regional councils, professional chapters, student chapters, student advisors and schools.
NancyConway_jpg.jpgNancy Conway, SHRM-SCP
Field Services Director Central - IA, MN, MO, NE, SD, KS
nancy.conway@shrm.org


Dianna GouldDianna Gould, SHRM-SCP, CAE
Field Services Director West - AK, ID, MT, ND, OR, Pacific Council (Guam & Mariana Islands), WA, WY, NV, UT, HI
dianna.gould@shrm.org
Sherry_Johnson20SPHR_jpg.jpgSherry Johnson, SHRM-SCP, CAE
Field Services Director Central - AL, AR, LA, MS, TX, OK, CO
sherry.johnson@shrm.org
Felix Massey headshotFelix Massey
Field Services Director Central - Bahamas, Bermuda, FL, GA, Puerto Rico, SC, NM, AZ
felix.massey@shrm.org
Laurie McIntosh, SHRM-SCP, CAELaurie McIntosh, SHRM-SCP, CAE
Field Services Director East - KY, NC, TN, VA, WV, MD
laurie.mcintosh@shrm.org
Susan_Post_SHRM-SCP_2017.jpgSusan Post, SHRM-SCP, CAE
Field Services Director East - CT, DE, MA, ME, NH, NJ, NY, RI, VT
susan.post@shrm.org
Gloria Sinclair MillerGloria Sinclair Miller, SHRM-SCP
Field Services Director East - OH, PA, IL, MI
gloria.sinclairmiller@shrm.org

Callie_Zipple.jpgCallie Zipple, SHRM-CP
Field Services Director Central - IN, WI
callie.zipple@shrm.org

Member Engagement Associates
The Member Engagement Associate (MEA) serves as the initial point of contact for all Professional and Student chapter volunteer leaders within assigned regions. Assists with volunteer inquiries, and can provide chapter leaders with SHRM generated information pertinent to their volunteer role such as SHRM membership reports, direct mail campaigns, E-Blast requests, chapter logo approval, board updates, etc. Manages the official bylaw and chartering documents for all chapters and State Councils. Also responsible for continually communicating all chapter volunteer leaders on important SHRM updates, deadlines and other important reminders via email.

Member Relations
Member Engagement Associate - CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, Puerto Rico, RI, VA, VT, WV
SHRM.MemberRelations@shrm.org

Tiffany_Brown_Staff_Photo.pngTiffany Brown
Member Engagement Associate - AL, Bahamas, Bermuda, FL, GA, KY, MO, MS, NC, SC, TN
tiffany.brown@shrm.org
Member Relations
Member Engagement Associate - IA, IL, IN, MI, MN, ND, NE, OH, SD, WI
SHRM.MemberRelations@shrm.org
Member Relations
Member Engagement Associate - AK, AR, AZ, CA, CNMI, CO, Guam, HI, ID, KS, LA, MT, NM, NV, OK, OR, TX, UT, WA, WY
SHRM.MemberRelations@shrm.org