SHRM Connect FAQs
General | Top
Q: What is my password?
A: You will use the same username (your email address) and password that you use to log in to the shrm.org site. If you have forgotten your password or need assistance with your login information, click here.
Q: How do I update my contact information?
A: From your SHRM profile page, click "Edit Contact Information" to edit the desired information.
Q: How do I control what information is visible in my SHRM Connect Profile?
A: Under "My Profile”, click “My Privacy Settings.” This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.
Contacts / Connections | Top
Q: How do I find other members?
A: Hover over the “Directory” link found in the blue navigation bar, then “Find a Member.” The Directory lets you search for other members based on:
- First and/or last name
- Company name
- Email address
Use the “Advanced Search” option to increase your search to:
- Likeness, or how much you have in common
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts to your list. When you perform a search in the Directory, you will see an “Add as contact” link underneath each person in your search results. Just click this link to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture. Clicking any of your “Networks” links (“My Profile” > “My Networks”) will yield a similar list.
Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the system to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common with them. Your contact list makes it easy to send invitations if you create a community, and you can also choose to let only your contacts view certain demographics in your profile.
Q: What are “Networks?”
A: These are groups of members that are automatically created based on demographic information in your profile. They help you locate other members who live in your city or state, share your interests, have the same job title, and more. Be sure to visit “My Profile” > “My Networks” to see your existing networks and make contact with others.
Communities / Discussions | Top
Q: What are communities?
A: Communities allow you to participate in discussions and share resources with members. Communities exist for various SHRM volunteer opportunities, industry concentrations and events. You may be automatically subscribed to certain communities due to your involvement in SHRM activities or event registrations. You may also select to join other communities.
Q: What communities do I already belong to?
A: Go to “Communities” in the top blue navigation bar. Select “My Communities” to view the communities you’re currently a part of. You can also view this information under “My Profile,” just underneath your photo.
Q: How do I join/subscribe to a community?
A: Go to “Communities” in the top blue navigation bar. Hover over “View Communities” and click on “Join Communities” in order to see a list of available communities. Simply click the “Join Community” button to join. Then choose a delivery option for posts (Real Time, Daily Digest, Legacy or No Email).
Q: Can I create a community?
A:With over 275 communities on SHRM Connect, you should find a community that meets your needs. We are not creating new communities at this time. If you have any questions, contact Anne-Margaret Olsson, SHRM's Manager Social Networking & Online Communities, at Anne-Margaret.Olsson@shrm.org.
Q: How can I control the frequency and format of emails I receive from SHRM Connect?
A: Under “Communities” > “View Discussions” > “My Subscriptions,” there is an option for Text or HTML. By default, this is set to HTML, and we encourage you to leave it set to this if your email client can support it. However, if you are having problems viewing the HTML version or if it takes too long to open, please switch to the text version.
For each discussion, you have the following delivery options:
Real time: sends an email every time a new message is posted
Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
Legacy: sends real-time text versions of the posts, which are compatible with Blackberries and most other handheld devices. This option also allows you to reply without logging into a web browser, but it does NOT allow you to include attachments with your post.
No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into SHRM Connect.
Q: How do I leave a community or unsubscribe from a discussion?
A: Go to “Communities” > “View Discussions” > “My Subscriptions.” Here, you will see a list of available communities and those to which you’ve subscribed. Select “Unsubscribe” for the discussions you wish to leave and click the “Save” button at the bottom of the page. You will get a message confirming that your subscription options have been successfully updated. This can take several seconds if you change your settings for several groups at the same time. Please note that you might not be able to unsubscribe from certain communities, based on your volunteer or event registration status. In those cases, simply choose “No Emails” from the delivery options.
Q: How do I respond to others’ posts?
A: Click “Reply to Discussion” to send your message to the entire community (an alternative is “Reply to Sender,” which only sends your message back to the sender; both links are located to the right of the post on the email or to the left of the post on the site. We recommend only replying to the sender for simple comments like “me, too” that add little value to the overall discussion.
Q: How do I start a new discussion thread?
A: In an email (HTML version) from a particular discussion forum, you can use the “Post Message” link in the right navigation bar. You can also use the “Post Message” link found in the left navigation under “Communities” > “View Discussions” > “All Discussions.” We recommend bookmarking or adding this link to your favorites list in your web browser to make it easily accessible.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to “My Profile” > “My Subscriptions” and select the “Text” format option near the top of the page. Be sure to hit “Save” at the bottom of the page once you’ve made this change.
Q: Why do I have to post messages and reply through the SHRM Connect website?
A: There are many upgraded features made possible because of the web interface:
- When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members — no more blocked attachments because of file size or type.
- All posts and associated resources are automatically archived and very easily searchable.
Q: Can I search for posts across all the communities?
A: Yes. Go to “Communities” > “View Discussions” > “Advanced Search” in the top blue navigation bar. You can search based on keywords in the posts, search all or specific forums, and select a specific date range.
Q: How do I see a listing of all of the posts to a specific Community?
A: Go to “Communities” > “View Discussions” > “All Discussions.” Click on “Digest” next to the Community you’re interested in. If you see post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion. The “Author’s Messages” link will show you all of the posts that particular member has contributed to the discussion.
Q: How do I change the information showing up in my signature block?
A: We have set a default signature, but if you would like to change the information that appears or the order in which it appears, click “Communities” > “View Discussions” > “My Signature.” You can add, delete or reorganize the fields that show up in your signature by clicking the variables on the right-hand side of the screen. Please note that the content of these fields is pulled directly from your profile, so if you want to change the information itself, you will need to make the change to your actual profile.
Library / Resources | Top
Q: How do I find resources that may have been uploaded by other members?
A: Go to “Communities” in top blue navigation bar, then “View Libraries” to find a particular library, if you know where the resource might be. If you do not know where the resource might be, visit “Communities” > “View Libraries” > “Search Library.” Enter search terms the same way you might enter search terms into Google or another search engine.
Q: Can I search for specific file types?
A: Yes. Visit “Communities” > “View Libraries” > “Search Library.” Click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.
Q: How do the libraries get populated?
A: The libraries are populated in two ways: You can upload documents directly by using the “Add a New Entry” link found under “Communities” > “View Libraries.” That is to say, library resources are not required to be associated with a discussion. Alternately, when you include an attachment in a discussion post, the system automatically places it in the library.
Q: How do I upload a file?
A: Select the “Add a New Entry” link found under “Communities” > “View Libraries.” Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.”
- Browse and upload your file. Click “Next” if you want to add tags to your file or click “Finish” (you may have to scroll down to access these buttons).
Q: What kind of files can I upload?
A: The system supports multiple file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars and YouTube videos.
Q: What are the “tags” for?
A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. There are many pre-loaded tag categories to choose from.